Didier Michaud-Daniel is one savvy CEO. The president of Otis Elevator sprang into action the moment he heard about the earthquake in Japan. According to an article in Business Week, he called the head of his Japanese division and told him to “keep me informed, second by second.” And then he stayed on top of the situation.

Read the complete article here. It’s short, but it’s packed with great takeaways about (1) knowing your business really well; (2) crisis planning; (3) understanding your role; and (4) mobilizing your workforce.

And there’s a great quote from Michaud-Daniel on being present: “When you have to manage a crisis situation, you need to have your nose on the window.”

Photo by Kat Mereand (Flickr).