Who Controls The Conversation?

There’s been an ongoing discussion in one of my private Facebook groups around who should speak for your organization. Public relations? Social media? Customer service? Someone else? The discussion isn’t about the formal reporting chain — identifying...

Mobile Apps Are Taking Over the World

It’s a mobile apps world. Twitter. Spotify. Slack. Pick your apps. The Google Play Store has 1.6 million apps to choose from. Recent research from Flurry Insights reveals that 90 percent of U.S. mobile Internet time is spent in apps. Some of this is the fact...