branding, Customer Service, Workforce
I’ve been trying to get “free” checks from PNC Bank for six weeks. Free, apparently, is a very relative term. PNC Bank has lost a lot. Here’s a brief chronology of what happened: 1. Mid-March: Call 800 number to order more checks. On hold, on...
business strategy, Customer Service
Chevy Chase Bank (now owned by Capital One) appears to have discovered free business banking. I know; I used to be their customer. In fact, I had one or more accounts with the bank for over 20 years. While there are lots of reasons I left that bank, there’s...
