What to Do When Your Site Gets Hacked

You know you’re in trouble when you’re hoping the email you’re staring at is spam. I woke up on December 24 to a notice from Google’s Webmaster Tools that my site was infected. It read, in part: Unfortunately, it appears some pages on your site may infect visitors...

One Simple Tip to Keep Your Customers Happy

So you want to know the secret to keeping customers happy? Answer your phone. Unless you’ve been living in an isolation tank, you’ve experienced phone tree hell. You know that state where you’re trying to get a simple question answered, and after...