Social Media Case Study: #NatsRide

I sold my tickets to a must-win baseball playoff game because the regional transit authority in the capital city of the United States refused to keep the trains running to get fans home. The options, including leaving the game early or being stranded on the opposite...

Is the Hashtag Toast?

Is the hashtag going the way of the Dodo? Angela Brown pointed me to the news that Twitter is toying with the idea of doing away with hashtags. I sympathize. Every social media platform is adopting hashtags. They are becoming a new frontier for keyword stuffing. Even...

Social Media Productivity Hacks

I’m using the phrase “productivity hacks” because it sounds a lot sexier than saying “tools I found online to help me do my job a little better or a little easier.” And, yes, my best hacking days (such that they exist) are ahead of me....