Business, Customer Service
Everyone should spend a week (or longer) working for The Ritz-Carlton. It doesn’t really matter what job–front line, back office, executive suite. You’ll learn something about customer service done right. I was fortunate to spend a month many years...
branding, Business, Customer Service, Marketing/PR, Social Media
Guy Kawasaki is a born marketer. But he’s also an entrepreneur who’s smart, personable, answers his own mail (and his tweets too), and is at times utterly enchanting. Kawasaki came through Washington last week on his Enchantment book tour, dropping off...