Business, Marketing/PR, Mobile, Social Media, Technology
The next stage of the digital revolution is coming, and Mark Schaefer thinks he knows what it will be. At a terrific talk on “content shock” at Google’s DC headquarters, Schaefer discussed the past, present, and future of the digital revolution—and what this means for...
Business, Customer Service
Fortune has dissected just how bad things were during CEO Ron Johnson’s brief and stormy tenure at the head of J.C. Penney. You may know that J.C. Penney (or “JCP” as the newcomers tried to re-brand it) is a department store chain in deep trouble....