Customer Service, Social Media
There is an interesting study on big retailers and their Facebook pages. STELLAService tested how 20 top retailers handle “general service questions.” The results: “Of the 20 retailers measured, five failed to respond to a question posted on their...
Business, Customer Service, sales, Social Business, Social Media
This should be obvious, right? [Insert BIG SIGH here.] There’s a lot of talk these days about “empowered consumers” and what this means for companies. It’s an issue for pricing and sales, and for what consumers want and expect...
