The Employee Engagement Disconnect

Are you doing right by your organization or by your customers? These should be the same thing. An “and” not an “or.” The answer should be “both.” What improves the business should also improve the people the business serves. I...

5 Lessons on Entrepreneurship from a Pop Artist

Last week, I went to see Roy Lichtenstein for inspiration. The problem with running your own business is that you can spend so much time in the “stuff” of it that you forget to poke your head out and think big thoughts. So the Thanksgiving Holiday came...

Kellogg, Kashi, and What Customers Want

Saying you’ve done nothing wrong when your customers are angry may not be the smartest response. Calling customers “confused”–really? My friend Zane Safrit pointed me to this story about Kellogg’s Kashi brand. Apparently some of the soy...