Customer Service, Social Media
Comcast received a lot of praise at one time for being an early adopter of Twitter for customer service. Really, people said nice things about the company. Look it up. If you took to Twitter, you could get “escalated” help. Otherwise? Good luck. We talk a...
Marketing/PR, Professional Development
As some of you may know, I joined MarketingProfs last fall. There are two great values about the company/online resource: (1) community and (2) professional development. As a pro member, I have access to a vast store of case studies, reports, how-to articles, and live...
Customer Service, Marketing/PR
Companies make mistakes. After all, they’re run by people–and we’re not perfect. But those that “get” customer service understand that it’s how you respond after the fact that truly leaves an impact. Good or bad. Yesterday, Comcast...
