Customer Service, Data, Social Media
In a 24/7, customer-centric world, you have to be present to be part of the conversation. Snooze, and you will lose. A recent consumer poll found that 47 percent of customers value speed in responding to questions or complaints. Dig into the data and several more...
Data, Social Business, Technology, Workflow, Workforce
From 24/7 access to digital ubiquity, the ways that we find information, process data, learn, and make decisions are rapidly changing — transforming us and our relationships with screens and with each other. It’s also changing how we work. A new article...
Business, business models, Sports, Workforce
Is your business incentivizing employee collaboration? The NFL does not have guaranteed contracts. This means that you can negotiate your multi-year deal, but if your get injured, sneeze the wrong way, or otherwise lose your marketability, then you end up on the...
Communications Strategy, Data, innovation, Marketing/PR, networking
What is the future of marketing? That was the topic at a recent Thoughtlead online mini-conference. The premise: Select 60 smart people, ask them one big question, and give them each 60 seconds to make their case. The responses were sometimes predictable. More often,...
Communications Strategy, Marketing/PR, Social Media
My friend and uber-trainer Lee Watts asked me the other day about collaborative blogs. His idea is to bring together several colleagues in related fields (i.e., sports performance, nutrition, physical therapy, and so forth) to create a broader and more dynamic go-to...
