Who Controls The Conversation?

There’s been an ongoing discussion in one of my private Facebook groups around who should speak for your organization. Public relations? Social media? Customer service? Someone else? The discussion isn’t about the formal reporting chain — identifying...

Six for 2016

It’s a new year (happy new year!), and I’m not going to start by talking about trends. Instead, I’m going to talk about goals and expectations. This isn’t about deep thoughts — or trite inspirational quotes. I’m not a maker of new...

The Disney Rule

In case you missed it, I’m not a big “rules” girl. You need to have rules, but whether (and how) you enforce them really depends on what’s needed. [bctt tweet=”I believe in rules — but in a spirit of the law kind of way.”] I’m certainly not a “follow the...

4 Ways to Find Your Blogging Mojo

So I’m writing this blog post about writing blog posts and finding your blogging mojo. You see, my brain’s in a post-holiday funk. I have a Wunderlist of  blog post ideas, but nothing is inspiring me. Running often helps clear my mind, but it was raining...