13 Ways to Wow Your Customers

Sometimes the best customer experiences happen by serendipity. I recently pooled my Amazon gift cards to purchase the complete 5-DVD collection of the Best TV Show Ever. When it arrived, I put disk one into the DVD player I rarely use with huge anticipation. Then....

Why Upselling is Unnecessary

Upselling is a really dumb strategy. Instead of pressuring people into buying something they don’t want (and often don’t need), why not just wow them? If you do customer service right, your customers will buy more. Maybe not this visit, but they’ll...

NETGEAR’s Winning Approach

This post is for anyone who has spent time trying to troubleshoot a router or modem connection. It’s about the only situation where I covet those with tech support on speed dial. Turns out I bought that without even knowing it, thanks to a great recommendation...