13 Ways to Wow Your Customers

branding, Customer Service, Reviews, Workforce

Sometimes the best customer experiences happen by serendipity. I recently pooled my Amazon gift cards to purchase the complete 5-DVD collection of the Best TV Show Ever. When it arrived, I put disk one into the DVD player I rarely use with huge anticipation. Then....

Jeff Pulver on Real Time, Rise of Voices

Social Media

It’s Digital Capital Week (DC Week), which means 10 days of amazing content and collaboration focused on technology, innovation, and all things digital. This morning’s Media 2.0 events included a fabulous panel on “old media’s” embrace of...