business models, innovation
Spotify has landed in America. The music-streaming service with 15 million songs in its catalogue is likely to be disruptive to the music industry in a way that Apple only dreamt of. Here are three reasons: 1. My vinyl is finally obsolete. I have a large collection of...
business models, business strategy, Customer Service, Social Media
I read a LinkedIn question the other day that asked whether companies should spend more time focused on their core business–and less, perhaps, on social media. While I don’t think this is really an “either/or” question (you have to do both), I...
Business, business models, Customer Service, innovation, Reviews, Social Media, Workflow
Social business is a big topic of conversation these days. And there’s no question that companies that are able to pivot their operations to respond to both challenges and opportunities in real-time are ahead of the game. But how do you get there? Jay Baer and Amber...
Independent Thinking, Social Media
My latest Independent Thinking column is out. And, yes, the topic is how to get started in social media. Because if you’re a consultant, especially in the communications field, you really ought to dip at least one toe in the social media fishbowl. After...
