Business, Data, innovation, Technology
What are you reading? I’ve written a couple of posts in the past about finding fresh voices. You can find them here and here. But it’s worth revisiting the topic because I’ve seen a recent uptick in “best blogs” posts that are, frankly, a...
Business, Customer Service, Technology
It’s time to talk about chatbots again. Last year I asked if chatbots would solve customer service. As companies, we want automation to take over simple tasks. But, as consumers, we want something else. We want seamless transactions and brand consistency. We can...
