See my letter to the editor in today’s Washington Post in response to a former pilot’s defense of the airline industry and absurd proposition that safety is “an aspect of airline customer service.” Is this really the airline industry’s PR strategy?
Sign up for our newsletter
Sign up to receive a weekly newsletter featuring curated content from around the Web, along with tips on marketing, social media, social business, and how to grow your business.
[yikes-mailchimp form=”1″]