We Are All in Sales

Did you know that the average person spends 40 percent of his or her job on sales? That works out to 24 minutes per hour. In a fascinating conversation with Jonathan Fields, Daniel Pink said that “the technology that was supposed to obliterate sales has turned...

Roses, Rulers, and Cubicles

A colleague of mine is about to move offices. Or, more precisely, her company is about to move her office across town. This has prompted mass angst (not including her) about office space and what the new digs will look like. Which got me thinking about how stupidly...

The Problem with the NFL

Is your business incentivizing employee collaboration? The NFL does not have guaranteed contracts. This means that you can negotiate your multi-year deal, but if your get injured, sneeze the wrong way, or otherwise lose your marketability, then you end up on the...

What Is Wrong With IBM?

IBM has a female CEO. IBM sponsors the Masters, an event held at Augusta National, a private club that does not allow women to be members. Which means Virginia Rometty can’t join the club that her company pays to prop up. This isn’t a new story (or a new...

13 Ways to Wow Your Customers

Sometimes the best customer experiences happen by serendipity. I recently pooled my Amazon gift cards to purchase the complete 5-DVD collection of the Best TV Show Ever. When it arrived, I put disk one into the DVD player I rarely use with huge anticipation. Then....