Business, Data, innovation, Technology
What are you reading? I’ve written a couple of posts in the past about finding fresh voices. You can find them here and here. But it’s worth revisiting the topic because I’ve seen a recent uptick in “best blogs” posts that are, frankly, a...
Business, Data, Technology
The lines between media, commerce, and entertainment are blurring. In fact, the distinctions between various industries are gradually eroding as companies learn how to shift focus and, often, add new lines of revenue. One example: is Amazon a bookseller, a middleman...
Business, Data, Health care, Marketing/PR, Mobile, Social Media, Technology, Workflow, Workforce
Mary Meeker’s 2015 Internet Trends Report is out. Meeker, a partner at Kleiner Perkins (yes, that Kleiner Perkins), annually drops a large deck of trends and statistics for us to ponder. This year’s report is arranged into six main sections covering...
Customer Service, Data, Social Media
In a 24/7, customer-centric world, you have to be present to be part of the conversation. Snooze, and you will lose. A recent consumer poll found that 47 percent of customers value speed in responding to questions or complaints. Dig into the data and several more...
