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IABC

Why Marketers Are Getting the Axe

by Daria Steigman on July 22, 2010

This recession has not been kind to marketers and other communications pros. Especially at the senior level.

Frankly, I’m not surprised.

Just look at how we typically refer to ourselves. Marketer. Public Affairs Specialist. Writer. Editor. Media Relations Manager. Videographer. It’s all task-based.

IABC has the word “business” in it, but our titles rarely do. And too often we haven’t made the case that storytelling is key to selling widgets (or sneakers, politicians, goodwill, or support for your cause). That communications is a core business function, as necessary to organizational success as product designers and the sales team.

We talk about transparency and authenticity. Our bosses care about sales, opportunity costs, and ROI.

I’ve heard a lot of hand wringing about how communicators don’t have a seat at the table. Yada, Yada, Yada. Feel better?

Now, what are we going to do about it?

The comments are yours.

Note: This post originally appeared on IABC’s Communication World blog.

Photo by Randy Son of Robert (Flickr).

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The 9-Step Plan to Managing Your Time

by Daria Steigman on July 13, 2010

9-Step Time Management Plan for Business | Steigman Communications, llc | Independent ThinkingMy latest column for IABC’s CW Bulletin is out, and it is about time: how we claim it as business owners, and how we can manage it to keep ourselves from being overwhelmed or letting critical tasks and projects slip through the cracks.

It can be a challenge for even the most organized. I’ve written before that it doesn’t take a superhero. While I wish I had a time turner, like Hermione Granger in the Harry Potter books, I live in a world where the wizardry is really just a product of hard work.

The column looks at 9 strategies for managing your business. They range from identifying the five business buckets to prioritizing the big stuff to understanding cash-flow cycles.

You can read it here.  Then come back and tell me: What would you add?

Photo by Laffy4k (Flickr).

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You’re Using Social Media, But is Your Audience Listening?

by Daria Steigman on June 10, 2010


Independent Thinking | Steigman Communications, llc

I wrote here about the secret to a great client relationship (hint: it’s about how you communicate). Now I want to talk about a related issue: understanding how your audience is listening.

For example:

  • Have you ever had someone say, “Well, I tweeted about that”?
    Okay, but I didn’t see your random tweet at a random-to-me time in a sea of tweets from the 500+ people I’m following.
  • Have you ever had someone tell you they posted the event to their LinkedIn Group?
    Great, except I get a weekly digest and your event was three days ago.

  • Have you ever had multiple people send you Facebook notifications for the same event, even though you’re on the organization’s distribution list and so have obviously received at least one event invitation (and possibly signed up already)?
    Gee, now you’re spamming me.

Here’s the problem: When you do this, you’re making assumptions about my behavior and how I use various social media channels. Get it right, and we’re cool. Get it wrong, and your message is lost. You become irrelevant. Or worse, I unfollow, unlink, or unfriend you.

Whether you’re asking directly, monitoring online behavior, or accessing analytics, it’s important to understand how people consume information.

What strategies do you use to understand how your audience is listening?

Note: This post originally appeared on IABC’s Communication World blog.

Photo by cogdogblog (Flickr).

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The Truth About Planning

by Daria Steigman on May 11, 2010

Business Planning: GPS (and a map & real-time info)For years I thought I was an accidental business owner. I mistakenly believed that I’d fallen into business ownership out of a determination to avoid bosses and office politics, which eventually led to an aha moment when I figured out that—yes!—I like the business of running a business.

What really happened was that I identified a market need and the appropriate universe of prospects, created services and pricing, developed a marketing strategy, and got to work selling. In other words, I had a plan.

And that’s the short secret to business success–and the topic of my latest column for IABC’s CW Bulletin. It features wisdom from Tim Berry, entrepreneur, founder of Palo Alto Software, and author of The Plan-As-You-Go Business Plan, who talks about misconceptions about planning and offers three planning essentials.

Read the complete article here.

Photo by w00kie (Flickr).

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What’s in Your Toolbox?

by Daria Steigman on April 28, 2010

Business Productivity Toolbox

[Note: This post originally appeared on IABC's Communication World blog.]

I was checking my e-mail, tweeting with friends, and reading through a backlog of blog posts last Friday while soaring across the United States at 35,000 feet. It was a great way to feel connected after a week of airplanes, hotels, and day-long meetings. But then I came back, and my Internet service provider had a major outage—leaving me offline and disconnected for several hours on Monday.

Surprisingly, it wasn’t the tweets or my e-mail that I missed. It was Google. And Dictionary.com. I was working on a report for a client, and I’m so used to being able to fact check, decipher acronyms, and check for precise word usage that the productivity snag was making me really cranky, really fast.

That got me thinking about the tools I take for granted that help me as a multitasking communications pro, business owner, and blogger.

Here are seven programs and tools that help me to be productive every day:

  1. Google has become my backup business hub. Plus I can sync my Droid so that I can access Gmail, my contacts, and my calendar on the go.
  2. Google Reader is indispensible. Without a good aggregator, it would be impossible to keep up with 10-15 blogs, let alone the 100+ I read regularly.
  3. Ever since I loaded that first beta version of Google Chrome, I’ve been hooked by the speed and simplicity of the browser. I’m particularly fond of the bookmark sync feature since I typically use two computers (one desktop, one netbook).
  4. TweetDeck is my Twitter desktop client of choice. The Groups feature is invaluable; I also run Facebook and LinkedIn feeds. I typically monitor the notifications window at the bottom of my screen, and pop in periodically to chat during the day.
  5. Evernote enables me to capture random ideas for blog posts and other notes and access them wherever and whenever I want.
  6. Post-it Notes, Sticky Notes, and 1 dry erase board. I’m big on both to-do lists and capturing ideas and potential innovations. I use my dry erase board as a visual reminder of projects and deadlines and as a place to aggregate blog post ideas for Communication World, Workshifting, and this blog. I use the Sticky Notes program (which sits on my desktop) for nagging items. Post-it Notes is for one-off items, from checking on the status of an invoice to a phone call I need to return.
  7. My Droid, with its crisp big screen and Android operating system, is rapidly becoming an invaluable business tool. Plus it has amazing turn-by-turn GPS navigation.

What’s in your toolbox?

Photo by Ali Edwards (Flickr).

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