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Cornerstones and Cobblestones

by Daria Steigman on March 4, 2013

CobblestonesI learned about propinquity at the Solo PR Summit.

Okay, to be fair, the concept isn’t new–but I would have been hard-pressed to define the word itself. Propinquity means nearness, but it’s really about the relationship between proximity and relationships. Or, as Tom Martin put it:

See me. Know me. Like me. Hire me.

This lies at the heart of a good content strategy.

In a session entitled Painless Prospecting, Martin talked about strategies for becoming and staying top of mind with potential buyers of your products and services. One element of that is designing your Web site to funnel prospects where you want them to go. (That’s a topic for a different post.) Another element: having lots of quality content to educate people and to showcase your smarts.

You need to create cornerstones and cobblestones.

Martin pointed out that most content creators focus on cobblestones–blog posts, videos, podcasts, and other “one off” pieces to feed the content machine.  But if you start with a “cornerstone” big idea instead, you can then chunk it into blog posts, videos, presentations, podcasts, and the like to feed your content needs. Then you can go back and reverse engineer the “cobblestones” into a white paper, an ebook and/or a conference presentation.

I love “duh” moments.

My content strategy has always included some cornerstones because I plotted the strategy a long way back: business column, then blog, then early social media use.  The column provided evergreen content for the blog, and the blog provided an anchor for my early forays into social media. But as the demands for new content grew (and the business of running a business interrupted), it became easier to just focus on cobblestones. Now it’s time to get back to cornerstones, and my brain is already working on a couple of ideas.

Your turn: Are you creating cobblestones or cornerstones?

Photo by Bri Weldon (Flickr).

Have you grabbed a free copy of Your Social Media Checklist? Download it today to get 9 tips for being findable and attracting the right customers for your business.

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How to Rescue Your Reputation from a Business Crisis

by Daria Steigman on September 17, 2012

Blue Graffiti Copyright SymbolI discovered one of my old blog posts “published” on someone else’s Web site. I sent the business an e-mail to remove my blog post immediately as they did not have permission to use it.

Then I wrote in a Facebook exchange on the topic:

I’m really just [mad] on principle, because I’d probably have let them reprint it. It’s just a silly little post about business cards.

But they didn’t ask, and they didn’t attribute.

And it turns out the business owner didn’t know his blogger was lazy and unethical. He had the post removed and replaced with this apology:

We are very sorry to the true author of this blog post Daria Steigman.

Unfortunately, our previous blog manager did not share the same views as [the company] does regarding copyright laws. We are a very ethical company that offers our client super products and knowledge regarding their advertising and printing needs, The re-posting of an article that was not created by [our company] is not how we choose to do business and we are very ashamed that this action took place. We are sorry not only to the true author of this blog post but also to our customers.

He signed it. And he called me personally to apologize.

How you respond to bad news says a lot about your business.

This post isn’t about plagiarism or copyright law. It’s really about business, reputation, and what to do when something goes horribly wrong. This guy has a mess on his hands. But I suspect his business will be okay because he’s taking responsibility, being transparent with his customers, and looking at next steps.

What would you have done? What advice would you give him?

Photo by Horia Varlan (Flickr).

Have you grabbed a free copy of Your Social Media Checklist? Download it today to get 9 tips for being findable and attracting the right customers for your business.

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The Fastest Way to Shut Down Conversation on Your Blog

by Daria Steigman on January 24, 2012

blogging, moderated comments, community, social media, conversationWant to know the fastest way to shut down conversation on your blog?

Moderate comments.

(And if you’re going to hold comments, you should at minimum have a process for getting them approved quickly.)

Case in point: I followed a link to a terrific blog post the other day. Good information, well-written, and well presented. I left a comment, and then tweeted out the link to my community.

What happened next? Nothing.

“Nothing” is not a good response.

My comment never appeared. Nor did any other comments–which means either no one else tried to respond or their comments ended up in comment limbo as well. So what do you think the chances are that I become a regular reader? Put that business on my radar screen?

Silence isn’t always golden.

First contact can be the start of a beautiful friendship.  Don’t squander it by shutting down a conversation before it even begins.

Photo by Katie Tegtmeyer (Flickr).

Have you grabbed a free copy of Your Social Media Checklist? Download it today to get 9 tips for being findable and attracting the right customers for your business.

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personal branding, business, social media, Independent Thinking, Steigman Communications, llcLove it, hate it, or deny it exists, personal branding is a hot topic.  And it’s going to be THE topic today for #sm122, a weekly tweet chat around the business of social media.

Join me at 12 noon EST as I host a conversation around personal branding. We’ll explore:

1. Personal branding — good idea or bad idea?

2. Can a personal brand coexist within a corporate ecosystem? Can your stars be stars and keep your brand intact?

3. Is it okay for companies to ban their employees from blogging?

4. Should companies have a succession plan around star employees?

Before diving in, I recommend reading Jonny Bentwood’s excellent post on Forrester’s decision last year to ban its staff from having personal blogs.

Looking forward to the conversation. And, as always, feel free to leave your two cents in the comments below.

UPDATE: The transcript of the tweet chat is posted here.

Photo by J.D. Hancock (Flickr).

Have you grabbed a free copy of Your Social Media Checklist? Download it today to get 9 tips for being findable and attracting the right customers for your business.

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Why I Don’t Have A Marketing Blog

by Daria Steigman on July 19, 2011

Marketing, blogging, Independent Thinking, Steigman CommunicationsMy target audience isn’t marketers. It’s businesses.

There’s nothing wrong with marketing blogs. Or PR blogs. Or blogs about kittens.

But too many business bloggers are really just writing for themselves.

What challenges do your clients, customers, and/or prospects face? Are you helping them move forward today?

If you’re blogging about kittens, I hope you have a pet store, or sell pet supplies, or at least have a business model with some passing reference to furry little feline creatures. Otherwise you have a hobby blog and not a business blog.

 Photo by Eran Finkle (Flickr). 

Have you grabbed a free copy of Your Social Media Checklist? Download it today to get 9 tips for being findable and attracting the right customers for your business.

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