From the category archives:

Marketing/PR

Books, Velcro, and Celebrating Success

by Daria Steigman on December 27, 2011

12 Candles for 12 Books on Business, Entrepreneurship, and Social MediaHow do you measure success?

There’s a lot of conversation around business success, what it means, and how to measure it. (And we probably talk even more sometimes about lazy metrics and poor measurement.)

I’m not going to talk about measurement at all today. Just success. Because sometimes you need to celebrate the small victories.

One of my 2011 goals was to read more business books. I set two goals: (1) to read at least one book a month about business, entrepreneurship, and/or marketing communications; and (2) to review a book a month.

Velcro helps.

Velcro was one of my three little words for 2011. In a blog post to start the year, I wrote:

I’m good at coming up with ideas, but sometimes I need more focus to see them come to fruition… I need to keep the velcro handy to keep me locked in.

It worked. I started the year thinking about how 21st century businesses are putting the power of collaboration and openness to work. I also read about what makes a good entrepreneur and how to tap into your entrepreneurial DNA, received tips on how businesses can leverage social media to thrive, and ended the year thinking about being weird.

12 Books for 12 Months

Here’s what was on my 2011 reading list:

As for 2012? I have four books in the queue, including Mastering Uncertainty and The Introvert’s Guide to Business. Stay tuned.

What successes are you celebrating as 2011 draws to a close?

Photo by D. Sharon Pruitt (Flickr).

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Bigotry is Not a Business Strategy

by Daria Steigman on December 13, 2011

Lowe's Bows to Bigotry, Creates Bad PRYou’ve probably heard that Lowe’s pulled its advertising from reality TV show All-American Muslim. The home improvement company says it made a business decision based on its assertion that the show is a ”lightning rod” for “strong political and societal views.”

The show isn’t the problem.

Lowe’s made a reactive decision based on a fringe Florida group’s disapproval of the company’s initial decision to advertise on the TV show. Now, somehow, Lowe’s is surprised by the backlash.

Like most business owners, I choose to work with people and companies I like. And I’m conscious of my brand. And my reputation. I also “own” my choices and my decisions.

So far, Lowe’s has done neither.

Bigotry is not a business strategy. Unless, that is, your strategy is negative PR, a firestorm of media attention, and a lot of customers who won’t be back anytime soon.

Photo by Niloy (Flickr).

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Why Every Deal Is Not a Bargain

by Daria Steigman on December 12, 2011

sales, marketing, value, Independent ThinkingWhat’s up with the “2 for 1″ sales trend these days?

My thinking on pricing,  rates, and value is pretty clear. And I don’t understand why some people think every deal is a bargain:

  • “Buy 1, get 1 free” suggests the item is overpriced.
  • “Buy 1, get the second free (just pay separate shipping)” suggests the product is so cheap that all the profit is built into the shipping cost.
  • “Used to be [a lot more], but really great price today” tells me the product is pretty close to worthless. And no one’s buying it and we desperately want to get rid of our inventory.

I’m all fine with sales–everyone knows that’s a temporary drop in your profit margin. (And “2 for 1,” used judiciously, can serve that aim.) But when your business model is all about discounting, then I start to get worried.

What about you? Seen any deals lately that aren’t bargains?

Photo by Anthony Easton (Flickr).

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The End of Brand Loyalty

by Daria Steigman on December 5, 2011

Has Brand Loyalty Gone the Way of the Stagecoach?Is brand loyalty dead?

One of the interesting findings in the IBM survey of CMOs ( here is is my take on the overall report) is that companies are unprepared to deal with “decreasing brand loyalty.”

They’re asking the wrong question.

Customers don’t have less brand loyalty today. We have more choices.

People are fiercely loyal to companies that don’t suck. Apple isn’t the only computer maker, phone maker, or music maker. Zappos isn’t the cheapest place to buy shoes. And Disney isn’t really the happiest place on earth.

What are you doing to earn customer loyalty?

Photo by MoneyBlogNewz (Flickr).

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Why We Are All Weird

by Daria Steigman on November 29, 2011

Marketing to Your Tribe, Seth Godin, We Are All WeirdWrite a book. Call it a manifesto. Give people a choice between Wonder Bread and funkiness. And then, when you get to the end, tell your readers that you’ve both wasted your time if you think you’ve got it figured out.

Seth Godin is a brilliant marketer.

We Are All Weird posits the end of mass–production, politics, retailing, education. Those still focused on mass are missing the point, says Godin:

“[The mass marketer] is busy looking for giant clumps instead of organizing to service and work with smaller tribes.”

And later he says:

“It is true that we want to be a part of a tribe. What’s not true is that it must be some uber tribe, the one and only mass tribe, the center of the curve. Our own little circle is in fact what we really want.”

While I might not use the word “weird” to describe myself (I prefer “independent”), what I like about We Are All Weird is that Godin taps into the fact that people want to be free to express themselves. Maybe it’s your choice of  jeans, or cars, or hotels, or coffee. Choice means we get to choose.

Changing means of production, of distribution, and of marketing, meanwhile, mean that you can have a smaller, more spread-out market for your product but still have a market.

Godin’s tribe is filled with marketers, but that doesn’t mean his book shouldn’t also resonate with entrepreneurs and other business owners. Because at the end of the day it’s really about understanding who your core audience (tribe) is. If you’re still trying to be everything to everyone, you’re probably going to lose your market to people with better product or service differentiation.

It’s not about niches. Maybe.

At the conclusion of his book, Godin writes:

“If you’ve made it to the end of this manifesto and come to the conclusion that you need to spend more time going after niche markets, I fear we have both failed.”

It’s not about niches if you think of a niche as a broad market segment. As in the Hispanic market, the gay market, or the veterans market. Because that’s just another way of mass marketing, albeit to a slightly more sliced-and-diced demographic.

But, let’s face it, tribes are niches–just organized and defined by the people themselves rather than imposed from “outside.” And that’s a difference well-worth both understanding and embracing.

We Are All Weird is a quick read, and it’s a good reminder that good marketing doesn’t have to be mass, boring, or normal.

Are you marketing to the weird?

Special thanks to Christina Pappas, who sent me her copy of We Are All Weird after I got intrigued by her book review.

Photo by peregrine blue (Flickr).

Have you signed up to receive the Independent Thinking newsletter? Now’s the time! Once a month I’ll send you exclusive, subscriber-only content highlighting interesting articles I’ve found, as well as tips on marketing, social media, and how to grow your business. Sign up today!

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