The lines were long, and getting longer.
No surprise, really, as there were only two open checkout counters in the grocery store–one for customers with 15 items or fewer, the other for everyone else. As I stood there, I remembered that the last time I got stuck in the store the same thing happened. Only that time the store manager told me when I suggested they open more lines that it was the checkout clerks’ fault for not asking for help. The manager, I might add, who was standing at the front of the store ignoring her staff–and her customers.
My grocery bag had 4 of one item, 3 of a second item, and 1 of one item. (Yes, there’s a reason I’m telling you this.)
As I was waiting my turn, I asked the clerk if he could scan an item and cue in the multiple of numbers to save time for everyone. His response: Everything has to go on the conveyor belt because you never know when security might be watching.
Huh?
Trust shouldn’t be a missing ingredient in your business.
I don’t know if the store thinks its customers are all thieves or if its employees are giving food away for free. What I do know is that, unlike this store, they are empowering no one to make the experience better for everyone.
Photo by Andrea Goh (Flickr).
Have you grabbed a free copy of Your Social Media Checklist? Download it today to get 9 tips for being findable and attracting the right customers for your business.
{ 1 comment… read it below or add one }
Hi Daria,
This has happened many times to me and I had to shout everytime to get the work done
. I don’t understand the attitude of employers. I think they have not grown beyond childhood. In the school days if one made a mistake whole class was punished . I always considered it unfair and easy on teachers who shirked the responsibility of finding out who did the wrong thing.
Shop owners punish customers and employees for wrongdoing of a few . In the end, no one is happy and the store does not get any goodwill from customers. That’s how sad it is.
Ashvini recently posted..Trust, creativity and permission : Three tenets of marketing